Frequently Asked Questions

Company & Products

Alsco Industrial is an industrial plastics and liquid handling distributor. We provide pipe, fittings, valves, tubing, instrumentation, pumps and accessories for a wide range of industrial applications.

We carry industrial pipe, fittings, valves, tubing, instrumentation, pumps and accessories used in fluid handling and process systems. Our inventory supports many common industrial materials and configurations.

Yes. We carry Schedule 40 and Schedule 80 products across select product lines. If you are unsure which schedule is appropriate, our team can help you choose based on your application.

Yes. If you provide details such as fluid or chemical type, operating temperature, pressure requirements and environment, our team can help guide you toward suitable product options.

Ordering & Accounts

Orders can be placed directly through our website. If you need assistance selecting products or confirming specifications, our team is available to help.

Yes. Quotes are available for larger orders, project pricing or specialty items. Contact us with part numbers, quantities and delivery requirements.

Yes. Business accounts and credit terms are available for qualified customers. Please complete a credit request or contact our sales team for more information.

Yes. Volume pricing may be available for repeat orders or large quantities. Contact us to discuss your purchasing needs.

Yes. You may submit a BOM or takeoff list and we can help verify product selection, availability and compatibility.

Shipping, Delivery & Pickup

Yes. Orders are shipped using standard parcel or freight carriers depending on size, weight and destination.

Shipping times vary based on product availability and shipping method. If you have a required delivery date, please contact us so we can recommend the best option.

Expedited shipping may be available depending on the item and destination. Contact us for time-sensitive orders.

Yes. Local pickup is available at our Lithia Springs, Georgia location during business hours.

Tracking information is provided once your order ships. If you need help locating your tracking details, please contact us with your order number.

Returns, Exchanges & Order Issues

Return eligibility depends on the product and condition. If you receive an incorrect, damaged or defective item, please contact us as soon as possible. Refer to our Return and Refund Policy for full details.

Contact us immediately and include your order number, photos of the damage and photos of the packaging so we can assist with resolution.

If your order has not shipped, we may be able to make changes. If it has already shipped, we will help review return or exchange options based on the item.

Orders may be eligible for cancellation prior to processing or shipment. Please contact us promptly with your order number for assistance.

Technical Support & Documentation

In many cases, yes. Product datasheets and manufacturer documentation may be available upon request.

Yes. Provide your application details and we can help guide material selection. Final suitability should always be verified against manufacturer specifications.

Yes. Many of the products we distribute are designed for demanding industrial environments. Contact us with your application details for guidance.

Contact Information

Phone: 770-941-3030
Email: support@alscoind.com
Address: 1265 Mt Vernon Rd, Lithia Springs, GA 30122
Hours: Mon – Fri, 8AM to 5PM EST

Customer Support

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